At MIUBOW Furniture Shop, we combine contemporary design with exceptional craftsmanship to bring you statement furniture pieces that elevate your living space. Our streamlined shipping and returns process ensures your design journey remains effortless from delivery to installation.
Shipping Information
Order Processing
We carefully prepare each order within 1-2 business days of purchase. You’ll receive a confirmation email with tracking information once your order ships.
Shipping Options
Standard Shipping:
- Carrier: DHL or FedEx
- Delivery Time: 10-15 business days after shipment
- Flat Rate: $12.95 USD
Free Shipping:
- Available for orders over $50 USD
- Carrier: EMS
- Delivery Time: 15-25 business days after shipment
Note: Delivery times may vary for international shipments outside the US (excluding restricted Asian and remote regions). Customs processing may add additional time.
Returns & Exchanges
We want you to be completely satisfied with your contemporary furniture purchase. If any item doesn’t meet your expectations, our straightforward returns process makes it easy.
Return Policy Overview
- Return Window: 15 days from delivery date
- Condition: Items must be unused, in original condition with all tags attached
- Packaging: Original packaging must be intact (special packaging for bar carts, bath accessories, etc. must be preserved)
- Proof of Purchase: Required for all returns
Non-Returnable Items
To maintain our high hygiene and quality standards, these items cannot be returned:
- Opened packages of Bath Linens & Mats
- Installed or used Bath Accessories
- Custom or Made-to-Order furniture pieces
- Items marked as “Final Sale”
How to Initiate a Return or Exchange
- Contact Us within 15 days of delivery at [email protected] with your order number and item details
- Complete the Return Request Form (template provided below)
- Wait for Approval – Our design team will review within 2 business days
- Package Your Item securely in its original packaging
- Ship It Back using the instructions we provide
Return Request Form Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Dear MIUBOW Customer Service,
I would like to request a [return/exchange] for my recent purchase:
Order Number: [Insert]
Date of Delivery: [Insert]
Item Name: [Insert product name, e.g., “Diego Accent Chair” or “Bath Lighting Fixture”]
Reason for Return: [Please specify] [For exchanges only:] I would like to exchange this for: [Insert desired product name and SKU if known]
Please advise on next steps for returning the item.
Best regards,
[Your Full Name] [Your Contact Number] [Your Email Address]Refund Process
- Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
- Processing Time: 3-5 business days after we receive your return
- Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error
- Restocking Fee: Large furniture items (beds, bedroom sets) may incur a 15% restocking fee
Exchange Process
- We’ll ship your new accent chair, serveware, or other eligible item once we receive the original
- Price differences will be charged/refunded accordingly
- Standard shipping rates apply unless the exchange is due to our error
Damaged or Incorrect Items
If your area rug, bar cabinet, or other item arrives damaged or incorrect:
- Contact us within 48 hours of delivery
- Include photos of the damage or incorrect item
- We’ll arrange for a replacement or return at no cost to you
International Returns
For customers outside the US (excluding restricted Asian and remote regions):
- You are responsible for return shipping costs
- Customs fees are non-refundable
- Mark the package as “Returned Goods” to avoid additional charges
Need Assistance?
Our design-conscious customer service team is happy to help with any questions about shipping or returns for our contemporary furniture collections.
Contact us at [email protected]
Note: This policy applies to purchases made directly through miubowfurniture.com. For purchases through authorized retailers, please consult their policies.