Welcome to MIUBOW Furniture Shop’s FAQ section. We’ve compiled answers to the most common questions about our stylish furniture, seamless delivery, and exceptional customer service. Can’t find what you’re looking for? Contact our design-loving team at [email protected].
About MIUBOW
What kind of products does MIUBOW specialize in?
We curate trend-forward home furnishings with a focus on accent pieces that make statements. Our collection includes everything from signature Diego Sofas to elegant Appetizer + Dessert Serveware, plus complete bedroom sets, bath accessories, and stylish bar carts. We blend functionality with contemporary design.
What’s MIUBOW’s design aesthetic?
Our pieces feature modern elegance with a touch of bold personality. Whether you’re selecting accent chairs or bath linens, you’ll find items that combine quality craftsmanship with stylish details that elevate everyday living.
Product Questions
How do I care for my MIUBOW furniture?
Each product comes with specific care instructions. Generally:
• Wood accents: Use a dry microfiber cloth
• Upholstery: Vacuum regularly and spot clean with mild detergent
• Serveware: Hand wash recommended
• Bath linens: Machine wash cold, tumble dry low
• Wood accents: Use a dry microfiber cloth
• Upholstery: Vacuum regularly and spot clean with mild detergent
• Serveware: Hand wash recommended
• Bath linens: Machine wash cold, tumble dry low
Are your products suitable for commercial use?
While our pieces are designed for residential use, many customers successfully incorporate them into boutique hotels and stylish offices. For high-traffic commercial applications, we recommend our more durable items like bar stools or area rugs.
Do you offer customization options?
Currently we offer our beautifully curated collections as shown, though some bedding and bath items come in multiple color options. We’re always adding new designs that reflect the latest trends in home furnishings.
Ordering & Payment
What payment methods do you accept?
We accept all major credit cards: Visa, MasterCard, JCB, as well as PayPal for secure checkout. All transactions are encrypted for your protection.
Is my payment information secure?
Absolutely. We use industry-standard SSL encryption to protect all transactions. We never store your full payment details on our servers.
Can I modify or cancel my order after placing it?
We process orders quickly to get your furniture to you ASAP. If you need to modify or cancel, email [email protected] immediately with your order number. We’ll do our best to accommodate if your order hasn’t entered processing (within 1-2 business days).
Shipping & Delivery
What are my shipping options?
We offer two stylish delivery solutions:
1. Standard Shipping ($12.95): Via DHL/FedEx (10-15 business days after processing)
2. Free Shipping: For orders $50+ via EMS (15-25 business days after processing)
All orders take 1-2 business days to process in our Phoenix warehouse.
1. Standard Shipping ($12.95): Via DHL/FedEx (10-15 business days after processing)
2. Free Shipping: For orders $50+ via EMS (15-25 business days after processing)
All orders take 1-2 business days to process in our Phoenix warehouse.
Do you ship internationally?
We proudly ship worldwide* with our global carriers. *Currently excluding Asia and select remote areas due to logistical constraints. Contact us if you’re unsure about delivery to your location.
How will I know when my order ships?
You’ll receive an email notification with tracking information once your carefully packaged items leave our warehouse. For large items like sofas or beds, the carrier will contact you to schedule delivery.
What if I’m not home when my furniture arrives?
For smaller items (bath accessories, serveware, etc.), carriers may leave the package per their policies. For large furniture pieces, we strongly recommend being available to inspect delivery. You’ll receive tracking info to coordinate.
Returns & Exchanges
What’s your return policy?
We offer a 15-day return window from delivery date. Items must be in original condition with all packaging, especially for fragile items like bath lighting. Initiate returns by emailing [email protected] with your order number.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. We recommend using a trackable shipping method and keeping your receipt until the return is processed.
How long do refunds take?
Once we receive your return, please allow 5-7 business days for processing. Refunds are issued to the original payment method. You’ll receive email confirmation when completed.
Do you offer exchanges?
Currently we handle exchanges through our return/reorder process. Return the original item (following our return policy), then place a new order for the item you’d prefer.
Customer Service
How do I contact customer service?
Our Phoenix-based team loves helping design enthusiasts! Email us at [email protected] for the quickest response. We typically reply within 24 business hours.
What are your customer service hours?
We’re available Monday-Friday, 8AM-5PM Arizona Time (MST, no daylight savings). Weekend inquiries will be answered the next business day.
Where is MIUBOW located?
Our design studio and warehouse are located at 2092 East Avenue, Phoenix, AZ 85012, where we carefully prepare each order for its journey to your home.
At MIUBOW Furniture Shop, we’re committed to making your design journey as seamless as our delivery service. Happy decorating!